Everything You Need, All in One Place

RESIDENT RESOURCES

Your home is more than just an address, and we’re here to make renting with LT simple, comfortable, and stress-free. Whether you need to submit a maintenance request, access your resident portal, make a payment, or find answers to common questions, you’ll find helpful resources and information right here.

Tenant FAQ’s

How do I access my portal? 

When is rent due?

  • Rent is due on the 1st of each month. Typically, there is a 3–5 day grace period before late fees apply. Review your Lease Agreement to confirm.

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How much is the late fee if I don’t pay rent on time?

  • Late fees can vary property to property. Please reference your lease for exact terms.

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How long is my lease term?

  • Most leases are for 12 months, beginning the 1st and ending the last day of the final month. Please confirm with your lease.

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How do I renew my lease?

  • We’ll reach out before lease end with renewal options. You can also request early renewal through your tenant portal.

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Can I break my lease early?

  • Breaking a lease may involve fees and conditions; please refer to your Lease Agreement for details. Contact LT directly to discuss early termination options.

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How do I add a roommate or pet to my Lease Agreement?

  • All tenants must go through the application approval process before being added to the Lease Agreement and physically moving in. Please contact LT directly for required steps.

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🧰 General Maintenance

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How do I report a maintenance issue?

  • Please submit all non-emergency maintenance requests through your tenant portal. Include a clear description and photos if possible.

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What qualifies as an emergency repair or urgent maintenance request?

  • Emergency issues include:
    • No heat or AC in extreme weather
    • Flooding or active water leaks
    • Sewer backups
    • Electrical hazards (sparking outlets, power outage in part of unit)
    • Gas smell (also call 911 immediately)
    • No running water

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What is a non-emergency maintenance issue?

  • Non-emergency repairs are usually addressed within 3–5 business days.

    Examples:

    • Dripping faucet or slow drain
    • Appliance not working
    • Light fixture out
    • Loose cabinet doors or handles

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🧰 How Maintenance Is Handled

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Will I be notified before someone enters my home?

  • Yes. We provide at least 24 hours’ notice before entering your unit unless it’s an emergency situation.

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Do I need to be home for repairs?

  • Not necessarily. If you can’t be home, we may enter using a management key. We will notify you in advance and coordinate access if needed.

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Will I be charged for any repairs?

  • If the issue was caused by tenant misuse (e.g., clogged drains from grease/hair, damage from neglect), the repair cost may be charged to your account. All other repairs are typically covered by the owner.

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What should I do if a repair is delayed or not resolved?

  • Contact us via your tenant portal or email. If you’ve already submitted a request and it has not been resolved within a reasonable time, please follow up for status.

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🔧 Preventive Maintenance & Tenant Responsibilities

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Am I responsible for any basic maintenance?

  • Yes. Tenants are responsible for:
    • Replacing standard light bulbs
    • Replacing HVAC filters (if accessible and stated in lease)
    • Keeping drains free of grease/hair buildup
    • Keeping smoke detectors free of obstruction or tampering.

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How often are inspections done?

  • We conduct move-in, move-out, and periodic inspections to ensure unit condition and code compliance. You’ll be notified in advance.

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What if I notice mold or water damage?

  • Report it immediately through your portal. Early detection helps prevent serious damage and health issues.

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Can I hire my own contractor for repairs?

  • No. Per your lease, all repairs must be reported to and completed by our team or approved vendors. Unauthorized work may result in charges or lease violations.

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🧾 After-Hours & Emergency Policies

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What do I do if I have an emergency after business hours?

  • Call our 24/7 emergency maintenance line, available in your portal or lease welcome email. You will be routed to a team member or dispatcher on-call.

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What happens if I report an issue that turns out not to be an emergency?

  • If after-hours staff is dispatched for a non-urgent issue, you may be charged a call-out fee, as noted in your lease.

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What if I cause a maintenance issue unintentionally?

  • Let us know right away. Transparency may help reduce potential charges, and we can often correct it quickly before further damage occurs.

Rent From Us

We require three (3) times the rent in verifiable gross income (as a combined household), good rental history, and a passing background check. The required deposit amount is determined based on credit and background check results. If the general requirements are not fully met, conditional approval options may be available, including a fully approved co-signer or participation in our co-signer replacement program (TheGuarantors). Applications are valid for 90 days and are transferable across LT’s entire portfolio.

Pets are allowed at many properties with written approval, pet fees, and proof of vaccines. Unauthorized pets are a lease violation.

LEASING & RENEWAL REQUESTS